Claim Listings

Claim Listings

Let the businesses in your directory take over their own listings. A Claim button on each listing lets an owner prove the business is theirs, get a login and keep the details current. You stop making the updates yourself, and every claimed listing is a business with a reason to come back to your directory.

How it works

• A Claim button on every listing — a visitor who runs the business opens a short form and enters a name, an email address and proof of ownership.
• You review the claim — you get an email for each new claim, and it appears on the edit page of that listing, where you approve or reject it with one click.
• Approval hands the listing over — the claimant becomes the owner of the listing, an account is created for them and they receive an email with their login details. A rejected claimant is told as well.
• Owners look after their own listing — from their business dashboard they edit the listing and see the leads it receives.

Key Features

• Self-managing listings — turn on Let Claimed Listings Self-Manage and edits by the owner go live at once. Leave it off and every edit waits for your approval.
• Only unowned listings can be claimed — listings you added or imported show the Claim button. A listing that a business submitted already has an owner, so the button stays hidden.
• Perks that make claiming worth it — reserve the Contact and Request to book buttons for claimed listings, so claiming unlocks something visitors can see.
• Leads that prompt a claim — forward each lead to the contact email of an unclaimed listing, with a link to claim it. You still receive the lead as usual.
• Your wording, your colors — change the button text, colors and size and every label in the claim form. In a multilingual directory the form appears in the language of the page.
• Emails you can edit — the claim approved and claim rejected emails are yours to rewrite under Settings → Email Templates, or switch the approval email off and send your own.
• A direct link to the claim form — add ?claim=1 to a listing URL and the form opens straight away, which is handy in your own outreach emails.

Charge for claims and invite businesses

Claiming is free by default. To turn it into revenue, charge for the claim through your own payment provider and email every imported business a personal claim link: see Invite to Claim & Paid Claims. To give paying owners a visible mark of trust, add Verified Badges.

How to Set Up

1. Open Settings → General → Claim Listing Settings and turn on Can Users Claim Listings?
2. Set the button text and colors, and decide whether claimed listings manage themselves.
3. Open a listing you added: the Claim button is there. New claims arrive by email and wait for you on the edit page of the listing.

Available on all plans.