Email Templates

Email Templates

Make every email your directory sends sound like you — or speak your audience's language. The Email Templates page lets you edit or translate the subject and body of all 12 transactional emails your directory sends to submitters, businesses and claimants.

What you can customize

• Account emails — new account passwords, submitter assignments, password resets, and team invites.
• Claim emails — claim approved, claim rejected, and the new-claim-request notification you receive.
• Listing & lead emails — listing published, new lead, locked lead (Pay-Per-Lead), unlocked lead details, and lead credit purchase confirmations.

Key Features

• Pick, edit, save — choose an email from the dropdown and its current text loads into the editor; emails you've customized are marked in the list.
• Automatic variables — placeholders like {user_name}, {listing_name} and {login_url} are replaced when each email is sent. Every template documents its available variables.
• Full translation support — rewrite everything in your directory's language; nothing falls back to English once you've translated a template.
• Safe defaults — untouched emails keep the built-in text, and any customized email can be reset to the default in one click.

How to Set Up

1. Navigate to Settings > Email Templates in your admin panel.
2. Choose an email from the dropdown — the current subject and body load automatically.
3. Edit or translate the text. One line per paragraph; the first line becomes the email heading, and markdown links like [text](url) work.
4. Save — the customized version is used for every email from that moment on.

💡 Tip: customized emails still send through your configured email provider and carry your directory's branding — this feature only changes the words.